These Terms & Conditions ("Terms") govern your use of the MUVNW mobile application ("App") and services ("Services") provided by MUVNW, an e-bike rental company. By downloading, registering, or using our App, you agree to be bound by these Terms.
You must be 18 years or older with a valid government-issued ID and
driving license (if required for your category of vehicle).
You must complete the KYC verification process before renting.
You must have a valid payment method linked to your account.
You must provide accurate, current, and complete information during
registration.
You are responsible for maintaining the confidentiality of your
account.
You agree not to share your account with others.
MUVNW operates on a subscription model, with fees payable in advance.
A one-time refundable security deposit is charged before your first
rental. Refund is subject to Terms & Conditions (see Section 8).
All payments must be made through the payment options available in the
App.
Subscription plans are non-transferable and non-refundable except as
required by law.
You must comply with traffic rules and safety regulations at all
times.
Our e-bikes are geo-fenced for use within designated zones.
You are responsible for the e-bike during the rental period and must
return it in the same condition.
You must not:
You agree to pay subscription fees, usage charges (if any), penalties,
and repair costs for damage or loss.
Late return will result in penalties.
Unpaid dues may lead to account suspension or legal recovery.
You can cancel your subscription via the App before the next billing
cycle.
MUVNW may suspend or terminate your account for violations of these
Terms or misuse of the service.
You ride at your own risk. MUVNW is not responsible for accidents,
injuries, or third-party damages caused during your rental.
E-bikes are provided “as is” and availability is not guaranteed at all
times.
The deposit will be refunded to your original payment method within 10 working days after account closure or subscription cancellation, subject to:
We collect, use, and store your personal data as described in our
Privacy Policy.
By using the App, you consent to our data practices.
These Terms are governed by the laws of India, with jurisdiction in Pune, Maharashtra.
MUVNW may update these Terms at any time. Updated Terms will be posted on the App and will take effect immediately.
For questions, contact:
Email:
support@muvnw.com
Phone:
9611279752
Address: 2nd floor, No 180, MFar Silverline Tech Park,
EPIP 2nd Phase, Whitefield, Bengaluru,
Karnataka 560066